Monday, July 18, 2011

STATE BANK OF INDIA, SBI - HOW TO MAKE AN EFFECTIVE FORMAL COMPLAINT??


YOU MAY WRITE HUNDREDS OF THINGS ON DOZENS OF WEBSITES, BUT UNLESS AND UNTIL YOU WILL MAKE A FORMAL COMPLAINT TO THE SBI (STATE BANK OF INDIA ) AND GET A COMPLAINT NUMBER THEY WONT BE OBLIGED TO TAKE ANY ACTION.
To make a formal complaint online, WHICH IS EFFECTIVE, on sbi website go to Home » Complaint Form » CLICK HERE TO FILL THE ONLINE COMPLAINT FORM, https://www.sbi.co.in/user.htm?action=customercomplaintform, FILL OUT the form and get the complaint number after SUBMITTING it (it will be sent to your email also).There are special sub-headings like COUNTER SERVICES>> MISBEHAVIOUR AT BRANCH etc in that form. Once you get a complaint number they can't ignore your genuine complaint. Don’t worry they will not ask you for any evidence. They have to take action on your verbal complaint only, (If you don’t know the name of the person at the counter just write the counter no. and time e.g. the person working on counter no-4 at 11 am on 20 June 2011 etc). You can use that number to file a case with RBI and/or in Honourable courts also.

Send another email (this is very important).The purpose of this is to let the staff and the Branch Manager know that You have informed the Head Office and the Chairman, SBI.

To - Local Head Office (find ur own on sbi website, Home » Complaint Form » CUSTOMER HELPLINE CONTACTS, http://www.statebankofindia.com/user.htm?action=viewsection&id=0,453,554, and

CC - dgm.customer@sbi.co.in, chairmansbi.customer@sbi.co.in, banking ombudsman (find ur own on Indian Banks Association website, Home >> Customer Care >> Handling Complaints >> Banking Ombudsman, http://www.iba.org.in/listombudsman.asp, ) and the related SBI Branch (find your own Branch email in the Branch Locater section of sbi website, Home » Locators » Branch, http://www.statebankofindia.com,)

DON’T FORGET to CC to the RELATED BRANCH, DGM (Deputy General Manager), CHAIRMAN SBI, BOARD OF DIRECTORS of SBI, BANKING OMBUDSMAN etc. When they realize that their BOSSES, SUPER BOSSES and BANKING OMBUDSMAN are informed of their misbehaviour with customers they become worried. The Local Head Office is also compelled to take action. This will affect their service records. Such complaints are taken into consideration at the time of promotion, transfer, retirement benefits etc of the staffs.

BELIEVE ME IT WORKS !!

Please read below (and/or other related contents of your interest) from RBI website, http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=171

Rude behaviour

A bank may be held liable for deficiency in service owing to rude behavior of its officials and be ordered to pay compensation for the mental agony and discomfort caused”.


AFTER ABOUT 30 DAYS file an RTI to SBI asking "Please tell me what action has been taken by your office on Complaint Number - (mention complaint number)?"

IF YOU ARE NOT SATISFIED with their response then report the matter to the BANKING OMBUDSMAN by EMAIL/SPEED POST/REGD. LETTER.

IF YOU DON'T GET ANY RESPONSE FROM BANKING OMBUDSMAN then

Again AFTER ABOUT 30 DAYS file an RTI to the BANKING OMBUDSMAN asking "Please tell me what action has been taken by your office on EMAIL/SPEED POST/REGD. LETTER DATED (mention date and send a copy of the Speed Post/Regd. Letter receipt).

I think this much should be enough and SBI would be compelled to take action.




Please visit these pages to find other related and important material. You can also post your complaint(s) over there.

http://www.facebook.com/complainsbi



http://www.facebook.com/pages/State-Bank-of-India-Complaints-of-Rude-Behaviour-of-Staff/110423605718887?sk=info

Best of Luck!

Mail me if you have any Queries!
yogeshs797@gmail.com

Useful links/websites:
http://www.statebankofindia.com, http://www.rbi.org.in/home.aspx, http://www.iba.org.in/, www.facefook.com  

15 comments:

  1. 'these pages to find other related and important material' is really helpful.

    Deepak

    ReplyDelete
  2. I used your technique. it was really effective.

    The manager almost apologised to me (by mail).

    Regards

    ReplyDelete
  3. Hi - HOW TO MAKE AN EFFECTIVE FORMAL COMPLAINT?? is really effective. No doubt about that.I made an online complaint and also an email complaint. I send CC to only Mumbai Head Office,Local Head Office and RBI Ombudsman. I didn't send any CC to Board Members or to Chairman.Even then the effect was dramatic. The manager who insulted me inside the branch was so worried that he sent me a clarification mail at midnight around 11:59 pm.

    I have not received any intimation about any action on my complaint from the Head/Local Head Office till now. I am planning to file RTI as advised by you.

    Thanks
    Nishant

    ReplyDelete
  4. Your facebook page "State Bank of India,SBI-Complaints about Rude Behaviour of Staff"

    http://www.facebook.com/pages/State-Bank-of-IndiaSBI-Complaints-about-Rude-Behaviour-of-Staff/110423605718887?sk=wall

    is really GOOD

    Keep it up!!!

    Nishant

    ReplyDelete
  5. SBI Branch Phagwara(Branch Code-1431) is the Branch in which all the the student and customer who do not have the account in the branch(1431) are insulted and they do not have the permission to standing in side the Branch. Only the person who have the account in that branch are authorized to standing inside. According to the Manager(Female) the customer who have the account in her branch are most important for her.

    ReplyDelete
    Replies
    1. Dear Rahul,
      According to BCSBI during banking hours the manager or the staff can't stop a citizen from entering the bank.
      First complain to the SBI through their website complaints link,
      then complain to the Banking OMBUDSMAN.

      After that file an RTI to the OMBUDSMAN.
      I can guarantee that the manager will apologise to you.

      Thanks n all the Best
      Officer
      PSU Bank

      Delete
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  10. thanks for sharing the information.
    But if you are not a SBI account holder and while opening a new account face misbehave of staff then how to take action against him?

    ReplyDelete
  11. i am a non - existing sbi person and want to file a complaint. How do i do that?

    ReplyDelete
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