YOU MAY WRITE HUNDREDS OF THINGS ON DOZENS OF WEBSITES, BUT UNLESS AND UNTIL YOU WILL MAKE A FORMAL COMPLAINT TO THE SBI (STATE BANK OF INDIA ) AND GET A COMPLAINT NUMBER THEY WONT BE OBLIGED TO TAKE ANY ACTION.
To make a formal complaint online, WHICH IS EFFECTIVE, on sbi website go to Home » Complaint Form » CLICK HERE TO FILL THE ONLINE COMPLAINT FORM, https://www.sbi.co.in/user.htm?action=customercomplaintform, FILL OUT the form and get the complaint number after SUBMITTING it (it will be sent to your email also).There are special sub-headings like COUNTER SERVICES>> MISBEHAVIOUR AT BRANCH etc in that form. Once you get a complaint number they can't ignore your genuine complaint. Don’t worry they will not ask you for any evidence. They have to take action on your verbal complaint only, (If you don’t know the name of the person at the counter just write the counter no. and time e.g. the person working on counter no-4 at 11 am on 20 June 2011 etc). You can use that number to file a case with RBI and/or in Honourable courts also.
Send another email (this is very important).The purpose of this is to let the staff and the Branch Manager know that You have informed the Head Office and the Chairman, SBI.
To - Local Head Office (find
own on sbi website, Home » Complaint Form » CUSTOMER HELPLINE CONTACTS, http://www.statebankofindia.com/user.htm?action=viewsection&id=0,453,554, and ur
CC - email@example.com, firstname.lastname@example.org, banking ombudsman (find ur own on Indian Banks Association website, Home >> Customer Care >> Handling Complaints >> Banking Ombudsman, http://www.iba.org.in/listombudsman.asp, ) and the related SBI Branch (find your own Branch email in the Branch Locater section of sbi website, Home » Locators » Branch, http://www.statebankofindia.com,)
DON’T FORGET to CC to the RELATED BRANCH, DGM (Deputy General Manager), CHAIRMAN SBI, BOARD OF DIRECTORS of SBI, BANKING OMBUDSMAN etc. When they realize that their BOSSES, SUPER BOSSES and BANKING OMBUDSMAN are informed of their misbehaviour with customers they become worried. The Local Head Office is also compelled to take action. This will affect their service records. Such complaints are taken into consideration at the time of promotion, transfer, retirement benefits etc of the staffs.
BELIEVE ME IT WORKS !!
Please read below (and/or other related contents of your interest) from RBI website, http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=171
A bank may be held liable for deficiency in service owing to rude behavior of its officials and be ordered to pay compensation for the mental agony and discomfort caused”.
AFTER ABOUT 30 DAYS file an RTI to SBI asking "Please tell me what action has been taken by your office on Complaint Number - (mention complaint number)?"
IF YOU ARE NOT SATISFIED with their response then report the matter to the BANKING OMBUDSMAN by EMAIL/SPEED POST/REGD. LETTER.
IF YOU DON'T GET ANY RESPONSE FROM BANKING OMBUDSMAN then
Again AFTER ABOUT 30 DAYS file an RTI to the BANKING OMBUDSMAN asking "Please tell me what action has been taken by your office on EMAIL/SPEED POST/REGD. LETTER DATED (mention date and send a copy of the Speed Post/Regd. Letter receipt).
I think this much should be enough and SBI would be compelled to take action.
Please visit these pages to find other related and important material. You can also post your complaint(s) over there.
Best of Luck!
Mail me if you have any Queries!
Useful links/websites:http://www.statebankofindia.com, http://www.rbi.org.in/home.aspx, http://www.iba.org.in/, www.facefook.com